Keri takes password recovery requests very seriously, taking multiple steps to ensure the validity of the requesting individual prior to providing what is ultimately access to the entire security system as this access control system provides security for the people within the facility being secured.
Keri then asks the Operator for the phone number they applied to their account. We check that number is correct, and if correct, we call them back on that number for Point 2 validation.
The Operator then must email us a Request to Transfer from the old Operator to the new Operator and the email must come from the email address used by the no-longer accessible Operator account for Point 3 validation.